UPS handle all our shipping requirements, and they are able to make 3 delivery attempts on consecutive working days in case they miss you the first time.
If your order has not yet been dispatched (you have ordered but have not yet received the email with your UPS tracking number), you can get in touch with our customer service team.
If the order has been dispatched, you will need to allow UPS to make a delivery attempt before making any alterations.
The full process is listed below:
- Call UPS
- 03457 877 877 in the UK
- 353 1 52 45446 in the Republic of Ireland
- To skip through the menu options and reach a customer service operative, select options 7,2,2,2,2
- When you get through to a customer service operative, quote your tracking number (received in the shipping confirmation email once your order has been dispatched) and request a specific delivery date or change the address. Be aware that changes are only possible after the first delivery attempt has been made.
If you have a UPS Mychoice account, you can also make these changes online at www.ups.com
What happens if I am not present for the delivery of my Leesa?
UPS are able to make 3 attempts to deliver your order to try and give you an opportunity to be present to accept it, so don’t worry if you miss the first one!
If you do happen to miss all 3 delivery attempts, the package will be returned to us and we will try to re-arrange another delivery by getting in touch with you.
If you have any issues with our service or wish to know more, please feel free to get in touch with us and we will work to solve your problem.